RetroBet Document Upload: Format and Size Rules

Completing the verification process is a standard and essential step for any online gaming platform. This guide provides a clear, step-by-step walkthrough of the document upload procedure at RetroBet casino, detailing the exact formats, sizes, and types of documents you’ll need to provide to verify your account and process withdrawals without delay.

Why RetroBet Requires Document Verification

Like all licensed and reputable online casinos, RetroBet is legally obligated to verify the identity of its players. This process, known as Know Your Customer (KYC), is designed to prevent fraud, money laundering, and underage gambling. Submitting your documents is not a sign of distrust but a standard security measure that protects both you and the operator. The process is typically initiated when you request your first withdrawal, so having your documents ready in advance can significantly speed things up.

Accepted Document Types and Formats

You will need to provide clear, legible copies of specific documents. RetroBet accepts files in common digital formats. The supported file types are JPG, PNG, and PDF. Each file must not exceed a size of 5MB. The following table outlines the specific documents required and their purpose.

Step-by-Step Upload Guide

Uploading your documents to RetroBet is a straightforward process. Follow these steps to ensure a smooth verification:

1. Log in to your RetroBet account.
2. Navigate to your account settings or the ‘Verification’ section. This is often found under ‘My Profile’.
3. You will see separate upload fields for Proof of Identity and Proof of Address.
4. Click ‘Choose File’ and select the correct file from your device.
5. Ensure the document is clear and all information is readable before submitting.
6. Repeat the process for any additional documents required.
7. Click ‘Submit’ to send your documents to the verification team for review.

Common Upload Issues and Troubleshooting

Most delays in verification are due to simple, avoidable issues. If your submission is rejected, check for these common problems first:

• Blurry Photos: The text must be crystal clear. Take a picture in good light against a dark background.
• Incomplete Documents: All four corners of an ID card or all pages of a bank statement must be visible.
• Wrong Document Type: A mobile phone bill is often not accepted for Proof of Address. Stick to utility bills or official bank correspondence.
• File Size Too Large: If your file is over 5MB, use a free online tool to compress the image without losing clarity.
• Expired Documents: Your ID and Proof of Address must be current and valid.

What Happens After You Submit?

Once submitted, the RetroBet verification team will review your documents. Standard processing time is between 24 and 48 hours, though it can occasionally take longer during peak periods. You will receive a notification via email or within your account once the process is complete. A verified account is crucial for accessing all features, including claiming a RetroBet bonus that requires a deposit. Furthermore, some promotions, like a RetroBet no deposit offer or RetroBet free spins, might also be locked until your identity is confirmed. Always remember to enter a valid RetroBet promo code if one is required during registration or deposit. For any persistent issues beyond this guide, the next step is to contact the support team at belmontyc.org for direct assistance.